Chapter 13&14 vocabulary

tact- Skills in which dealing with difficult and delicate situations.
empathize- To understand
etiquette- The property of conduct
conflict resolution-
diversity- Different, unlikeness
stereotype- A conventional, formulaic, and oversimplified conception, opinion, or image.
self-directed- Directed or guided by oneself, especially as an independent agent.
Cross-functional Team- A group of people from two or more departments or areas of expertise who work together toward a common business goal.
Functional Team- A group of people from one company department or area of expertise who work together toward a common business goal.
Team Planning- A process that involves setting goals, assigning roles, and communicating regularly.
Facilitator- A leader who helps a team work more smoothly by coordinating its tasks.
Total Quality Management (TQM)- A theory of management that carefully coordinates company efforts to achieve customer satisfaction and continuous product improvement; also called "Commitment to Quality."
Leadership Style- How a person behaves when he or she is in charge of other people.
Parlimentary Procedure-Strict rules of order for conducting a meeting.